Getting help

• General
• Student Success Advisers
• Te Rau Whakaara / Maori Student Advisers
• Pasifika Learning Consultants

General

What if....

• You’re not sure you’re doing the right course - get programme advice
• You want help with assignments - contact our Learning Advisers
• You don’t understand your programme work - contact your course coordinator
• You can’t find the assistance you want - contact the Student Success Advisers
• You want help to get your finances sorted - contact the Finance and Budgeting Advisers
• You need a local nurse or doctor - contact your campus Health and Counselling Centre
• You want to talk to someone about personal issues - contact your campus Health and Counselling Centre
• You think you want to drop out of uni - contact the Student Success Advisers
• You want part time work - check out CareerHub or Student Job Search
• You want to meet more people - join a campus club
• You are not settling in or coping too well - contact the Student Success Advisers
• You need some help with accommodation - contact the Accommodation Advisers

Student success adviser

The Student Success Adviser helps ensure that students have the best possible chance to succeed at tertiary study, particularly by assisting students to successfully integrate into university life and academic study.

Although every student aims to succeed, sometimes this may not happen as expected. Students may find it difficult to adjust to the demands of university life, the tertiary study environment, academic expectations and the responsibilities that students have to deal with on top of their studies.

Students are welcome to contact the Student Success Adviser to help them identify a way forward. The adviser can explore the situation, examine options and provide advice to help achieve better student outcomes.

The adviser can assist with many areas including:

• Helping with planning and time management
• Identifying the issues that may be limiting success
• Improving study techniques and exam preparation
• Navigating within the university structures and support services
• Making referrals to other support and services both on and off campus

The Student Success Adviser is also involved in university-led initiatives to support student engagement, retention and success.

Referrals can be made directly by students (self referral), or by Colleges’ academic or administrative staff, or by other student support services on campus.

Maori student recruitment advisers

We have Maori Student Recruitment Advisors available to help you when making your decisions about what to study and where. They can provide guidance on which programmes might best suit your interests and ambitions, as well as help you to make an application for your chosen programme of study.

For more information see the https://www.massey.ac.nz/massey/contact/liaison/

Pasifika learning advisers

Pasifika learning advisers are available on each campus to assist you with a variety of matters, including your assignments, studies and any other matters that may affect your studies. For students needing specific assistance, the Pasifika Learning Programme (PLP) is a programme you can enrol in where I will monitor your progress throughout the semesters. This is particularly helpful if you are new to Massey or tertiary study, or are finding it difficult to cope with your course load.

See http://pasifika.massey.ac.nz for more information and contact details.

Page authorised by Student Services Directorate
Last updated on Monday 20 January 2020